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top questions
How long does shipping take?

Shipping usually takes 2-4 business days.

Can I talk to a real person?

Definitely! You can talk to me, Nigel Shaw, the founder and inventor. Call me at +1 (888) 504-4562. If I don't pick up, leave a message and I'll get back to you as soon as I can.

Does Xialla work with Viagra/Cialis/Levitra/Caverject?

Yes, Xialla can be used with Viagra, Cialis, Levitra or Caverject. Erections need 1) blood flowing into the penis and 2) limited blood flowing out. These drugs encourage blood inflow to the penis, while Xialla keeps it there by preventing outflow. Now that's a recipe for a strong, long-lasting erection!

I've tried everything and nothing works. Can Xialla help me?

We hope so, but we can't guarantee it. We put Xialla through multiple clinical trials and found a success rate of 54-66% depending on the severity of ED. If your ED is a result of blood outflow, Xialla is more likely to help you. Xialla has already helped many men- it's certainly worth a try.

Is Xialla tested in clinical trials?

Yes Xialla is tested in clinical trials. A clinical study of V1 of the Xialla device demonstrated significant benefit to erectile function and sexual enhancement for 14/21 (66%) of patients.

What lubricant should I use with Xialla?

Our favorite lubricant to use with Xialla is baby oil, available at pharmacies in scented or unscented. You can also use your preferred water based or oil based personal lubricant, available in pharmacies or adult stores. You should avoid using silicone lubricants as they react with the silicone of Xialla to gradually soften and expand it.

How effective is Xialla?

Xialla helps about 6/10 men get an erection. It has also been proven effective for difficult to treat cases of ED. Since Xialla helps slow blood outflow (venous leakage) it can be highly effective in combination with drugs that promote blood inflow such as Viagra, Cialis, or Caverject.

I've wasted money on things that don't work already. Is Xialla guaranteed to work?

Unfortunately nothing is guaranteed to work, including Xialla. However Xialla IS money-back guaranteed. if Xialla doesn't work for you, we will refund your money. It's as simple as that.

How it Works
Can Xialla make me feel more pleasure?

Yes- for both you and your partner. Xialla pulls the penile skin backwards to prevent it from moving back and forth during penetration and withdrawal. This creates more direct friction with the penile nerves, so that even small movements feel highly stimulating. When you feel like you're having better sex, so does your partner. That's why both men and their partners both report a sense of greater intimacy and contact after using Xialla.

Will Xialla make me feel thicker and/or longer?

It just might! Xialla traps more blood in the penis. This makes the penis look and feel slightly thicker. Xialla also pulls the penile skin backwards so that your shaft looks and feels longer- for both you and your partner.

I don't have ED. Can Xialla still enhance my sex life?

It definitely could! Xialla makes many men feel thicker, longer and harder. It can also help you keep an erection for longer because you don't need to thrust as vigorously to feel stimulated. Xialla has been proven to be effective in increasing a man's sense of closeness, intimacy, and contact with their partner- all feelings that their partners share as well.

What makes Xialla different from all the other ED products?

Xialla uses a soft, stretchy ring at the base of the penis and a smooth elastic band between your butt cheeks to attach at the back. This pulls the ring backwards to secure it against the scrotum and pubis, preventing movement that could allow blood to escape. It's a completely external device- no medications or prescriptions necessary.

What’s the difference between Xialla and a regular “cock ring”?

Cock rings move back and forth during sex, which allows blood to escape and your erection to fade. Xialla secures the ring against the scrotum and pubis so that it doesn’t move, thus trapping blood in your erection until you choose to remove the device. This is a much more effective mechanism for preventing blood outflow.

How does Xialla work?

Xialla works by slowing blood outflow from the penis to the body, similar to a common cock ring or penis ring. However penis rings don’t work well because they don’t stay in place. Thrusting during sex moves the ring back and forth, allowing blood to escape. Xialla fixes this problem by securing the ring against the scrotum so that it doesn’t move, thus retaining more blood in the penis for a harder and stronger erection.

Am I able to ejaculate and/or orgasm while wearing Xialla?

Xialla was designed to improve your erection so that you can have better sex. Xialla won’t impede, nor prevent your ability to safely, and most importantly, enjoyably, ejaculate/orgasm. If you've tried cock rings and they make ejaculation uncomfortable or impossible, it may be that the rings were too tight. Normal cock rings need to be tight so they don't move. Xialla doesn't need to be as tight because it's prevented from moving by being held in place against the scrotum/pubis.

Will Xialla work for me after my prostatectomy?

It’s worth a try. In clinical trials, Xialla helped 40% of men with a prostatectomy. You may want to consult with your doctor about using medication in addition to Xialla, as this was sometimes required to be successful.

Is Xialla visible?

Xialla is a minimalist design, but it’s not invisible. When it’s put on, your partner is able to see the ring at the base of your penis, and if you turn around, they may see the adhesive pad that rests above your buttocks.

How long can I use Xialla for?

You can wear Xialla for as long as it feels comfortable, but we generally recommend 30 minutes. The device will remain in prime condition for 2-4 months depending on level of use. You should consider replacing Xialla every few months for hygienic reasons.

How do I clean Xialla?

It’s super easy- warm water and gentle soap are all you need! Be sure to discard the adhesive pad after each use.

Does it matter if I’m circumcised?

Not at all. Xialla rests at the base of the penis, so circumcision does not have any impact on the use of the device.

Do I need an erection to start?

No, Xialla can actually help you get an erection. As you begin to get stimulated and blood flows into the penis, Xialla helps the erection to build by preventing blood from flowing back out too quickly.

How tight should it feel?

Xialla should never feel tight or uncomfortable. A “snug” fit is a perfect fit. We recommend consulting our Size Guide before ordering, but Regular is always a safe bet. If it doesn’t fit right, we will swap it for the correct size at no charge.

Can I use a penile pump with Xialla?

Yes, but be sure to use the penile pump prior to wearing Xialla. The pump will not work if you are already wearing the device, as the vacuum seal cannot form properly.

I have a penile implant. Can I still use Xialla?

Xialla is a completely external device, so it’s possible that it could still work for you. If you’re unsure, it’s always best to consult your doctor.

Do I need to use Xialla adhesive pads or can I improvise?

Xialla comes with special adhesive pads made for us exclusively by 3M from hypoallergenic medical grade tape. The pads are safe to use on skin for long periods of time, sticky enough to maintain contact under strain, and have a velcro backing to ensure the device remains in place. We would advise you to stick (ha!) to the specially made Xialla pads for an optimal experience.

Do I need help putting on Xialla?

Normally Xialla is easy to put on by yourself. If you have limited mobility and have trouble reaching behind yourself to your lower back, a partner can help!

Am I supposed to have sex with Xialla on, or just wear it a couple of times a day?

Yes you have sex with Xialla on. Xialla is comfortable to wear and nearly unnoticeable. And it feels amazing!

How does Xialla block blood outflow but not block blood inflow?

Xialla can block blood outflow without blocking blood inflow because blood outflow is through veins near the surface of the penis, just under the skin, while blood inflow is through arteries that are deep within the penile shaft.

erectile dysfunction
I can get an erection but it goes away. Can Xialla help?

Yes! Xialla works best for men who have some blood inflow, but struggle with excessive blood outflow. Many men can get an erection without difficulty, but find it near impossible to maintain it because the blood outflow is too much. Xialla works by trapping blood inside the penis to slow blood outflow so that your erection lasts longer.

What causes erectile dysfunction?

Erectile dysfunction is caused by not enough blood flowing into the penis, too much blood flowing out of it, or both. Causes can include aging, diet, high blood pressure, prostate issues, injury, diabetes, obesity and other factors.

What is erectile dysfunction?

Erectile dysfunction, or ED, is the inability to achieve and maintain a firm enough erection for sexual activity. ED is a very common type of sexual dysfunction that affects hundreds of millions of men of all ages. In fact, statistics from the Massachusetts Male Aging Study show that about 52% of men experience erectile dysfunction at some point in life.

Does Xialla work for after radical prostatectomy, possibly followed by radiation therapy?

Clinical trials showed that Xialla is 52% effective in salvaging erectile function for men post-prostatectomy. In some cases, however, the result was obtained by Xialla in combation with drugs or injections to increase blood flow in.

Does Xialla work if you're diabetic or have high blood pressure or heart disease?

Xialla might work. These conditions can all contribute to ED by slowing the inflow of blood to the penis and/or inhibiting the mechanism that prevents excessive blood outflow. While existing therapies enhance blood inflow, there was nothing effective before Xialla that helps prevent blood outflow. Xialla helps prevent excessive blood outflow so it may be of benefit to men with diabetes, high blood pressure and heart disease.

I use a cock ring that encompasses the testicles (goes behind the testicles). Wouldn't that secure the ring in place and work like Xialla?

Having the ring encompass the testicles does help to secure it. However it does tend to push the testicles forward which lessens the stretching of the penile skin resulting in the following drawbacks: 1. The glans of the penis can be more covered by the foreskin, reducing friction on the glans. 2. The stretch-sensitive nerves of the penile skin are less stimulated or not stimulated. 3. The "slack" in the penile skin creates a sensation of less length and girth because the slack needs to be "taken up" on each penetration/withdrawal before direct friction between the penile skin and the vagina/anus begins. 4. The penis may have the appearance of being shorter. 5. Penetration depth and vigorousness may be somewhat compromised. With Xialla each of the above effects are negated or produced in the opposite; more glans friction, more stimulation of stretch-sensitive nerve endings, more sensation of length and girth, greater appearance of length, and increased freedom of penetration depth and vigor.

orders and Payment
Is Xialla packaged discreetly?

Yes we understand you wanting to keep Xialla private. Xialla arrives in a plain brown envelope and we don't include the name Xialla in the return address.

Does Xialla come in other colours?

For now we exclusively offer a white, semi-translucent device.

My Xialla doesn’t fit right. What can I do?

Don’t lose hope! We will supply you with a new size at no additional cost. If all else fails, we can issue a total refund. Just email help@xialla.com!

How often do I have to reorder the Xialla device?

Xialla can be used multiple times. We recommend using it for 2-4 months before considering a new one for hygienic reasons.

Is my payment information secure?

We use the Shopify checkout platform, so you can be confident that all of your information is 100% protected.

Can I order a custom size?

Unfortunately, we do not currently have the capacity for custom orders. However, we do offer a variety of sizes to meet different needs. Check out our size guide on the product page to determine what’s most appropriate for you.

Where is my order?

When your order is shipped you can use the link in your order confirmation email to check in on your package at any time. In the event that we're backordered, we'll let you know the status by email.

Can my order be expedited?

Our shipping is fast, with only 2-4 days between clicking “Order” and delivery to your door. As a result, we do not offer expedited shipping at this time.

How can I cancel my order?

We’re sorry to see you go. Email help@xialla.com and we will cancel your order. You will also receive a confirmation email from Shopify shortly after.

What if I order the wrong size?

We will gladly exchange it for the right size at no charge.

What is your refund/return policy?

We offer a total satisfaction refund policy. If Xialla doesn't work for you, or you're not satisfied in any way, just contact us at service@xialla.com and your money will be refunded promptly.

What payment methods are accepted?

We accept Visa, Mastercard, American Express and PayPal.

How do I order adhesive pads? Are the adhesive pads multiple or one-time use?

With your Xialla device order, you receive a starter pak of 10 pads. Each adhesive pad is intended for one-time use. You will be able to order more adhesive pads on the website shortly.

Is Xialla covered under my health insurance policy?

Xialla isn't currently covered under health insurance. It may be in the future.

Do I need a prescription to order Xialla?

No prescription is needed to order Xialla. However if you have medical conditions that could make the use of Xialla unsafe, we advise you to consult with your physician before using Xialla.