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top questions
How long does shipping take?

Shipping usually takes 2-4 business days.

Can I talk to a real person?

Definitely! You can talk to me, Nigel Shaw, the founder and inventor. Call me or text me at 613-606-9952. If I don't pick up, leave a message and I'll get back to you as soon as I can.

Does Xialla work with Viagra/Cialis/Levitra/Caverject?

Yes, Xialla can be used with Viagra, Cialis, Levitra or Caverject. Erections need 1) blood flowing into the penis and 2) limited blood flowing out. These drugs encourage blood inflow to the penis, while Xialla keeps it there by preventing outflow. Now that's a recipe for a strong, long-lasting erection!

I've tried everything and nothing works. Can Xialla help me?

We hope so, but we can't guarantee it. We put Xialla through multiple clinical trials and found a success rate of 50%. If your ED is a result of blood outflow, Xialla is even more likely to help you. Xialla has already helped many men- it's certainly worth a try.

How it Works
Can Xialla make me feel more pleasure?

Yes- for both you and your partner. Xialla pulls the penile skin backwards to prevent it from moving back and forth during penetration and withdrawal. This creates more direct friction with the penile nerves, so that even small movements feel highly stimulating. When you feel like you're having better sex, so does your partner. That's why both men and their partners both report a sense of greater intimacy and contact after using Xialla.

Will Xialla make me feel thicker and/or longer?

It just might! Xialla traps more blood in the penis, especially in the surface flesh. This makes the penis look and feel slightly thicker. Xialla also pulls the penile skin backwards so that your shaft looks and feels longer- for both you and your partner.

I don't have ED. Can Xialla still enhance my sex life?

It definitely could! Xialla makes many men feel thicker, longer and harder. It can also help you keep an erection for longer because you don't need to thrust as vigorously to feel stimulated. Xialla has been proven to be effective in increasing a man's sense of closeness, intimacy, and contact with their partner- all feelings that their partners share as well.

What makes Xialla different from all the other ED products?

Xialla uses a soft, stretchy ring at the base of the penis and a smooth elastic band between your butt cheeks to attach at the back. This pulls the ring backwards to secure it against the scrotum and pubus, preventing movement that could allow blood to escape. It's a completely external device- no medications or prescriptions necessary.

What’s the difference between Xialla and a regular “cock ring”?

Cock rings move back and forth during sex, which allows blood to escape and your erection to fade. Xialla secures the ring against the scrotum and pubus so that it doesn’t move, thus trapping blood in your erection until you choose to remove the device. This is a much more effective mechanism for preventing blood outflow.

How does Xialla work?

Xialla works by slowing blood outflow from the penis to the body, similar to a common cock ring or penis ring. However penis rings don’t work well because they don’t stay in place. Thrusting during sex moves the ring back and forth, allowing blood to escape. Xialla fixes this problem by securing the ring against the scrotum so that it doesn’t move, thus retaining more blood in the penis for a harder and stronger erection.

Am I able to ejaculate and/or orgasm while wearing Xialla?

Xialla was designed to improve your erection so that you can have better sex. Xialla won’t impede, nor prevent your ability to safely, and most importantly, enjoyably, ejaculate/orgasm. If you've tried cock rings and they make ejaculation uncomfortable or impossible, it may be that the rings were too tight. Normal cock rings need to be tight so they don't move. Xialla doesn't need to be as tight because it's prevented from moving by being held in place against the scrotum/pubus.

Will Xialla work for me after my prostatectomy?

It’s worth a try. In clinical trials, Xialla helped 40% of men with a prostatectomy. You may want to consult with your doctor about using medication in addition to Xialla, as this was sometimes required to be successful.

Is Xialla visible?

Xialla is a minimalist design, but it’s not invisible. When it’s put on, your partner is able to see the ring at the base of your penis, and if you turn around, they may see the adhesive pad that rests above your buttocks.

How long can I use Xialla for?

You can wear Xialla for as long as it feels comfortable, but we generally recommend 30 minutes. The device will remain in prime condition for 2-4 months depending on level of use. You should consider replacing Xialla every few months for hygienic reasons.

How do I clean Xialla?

It’s super easy- warm water and gentle soap are all you need! Be sure to discard the adhesive pad after each use.

Does it matter if I’m circumcised?

Not at all. Xialla rests at the base of the penis, so circumcision does not have any impact on the use of the device.

Do I need an erection to start?

No, Xialla can actually help you get an erection. As you begin to get stimulated and blood flows into the penis, Xialla helps the erection to build by preventing blood from flowing back out too quickly.

How tight should it feel?

Xialla should never feel tight or uncomfortable. A “snug” fit is a perfect fit. We recommend consulting our Size Guide before ordering, but Regular is always a safe bet. If it doesn’t fit right, we will swap it for the correct size at no charge.

Can I use a penile pump with Xialla?

Yes, but be sure to use the penile pump prior to wearing Xialla. The pump will not work if you are already wearing the device, as the vacuum seal cannot form properly.

I have a penile implant. Can I still use Xialla?

Xialla is a completely external device, so it’s possible that it could still work for you. If you’re unsure, it’s always best to consult your doctor.

Do I need to use Xialla adhesive pads or can I improvise?

Xialla comes with special adhesive pads made for us exclusively by 3M from hypoallergenic medical grade tape. The pads are safe to use on skin for long periods of time, sticky enough to maintain contact under strain, and that have a velcro backing to ensure the device remains in place. We would advise you to stick (ha!) to the specially made Xialla pads for an optimal experience.

erectile dysfunction
I can get an erection but it goes away. Can Xialla help?

Yes! Xialla works best for men who have some blood inflow, but struggle with excessive blood outflow. Many men can get an erection without difficulty, but find it near impossible to maintain it because the blood outflow is too much. Xialla works by trapping blood inside the penis to slow blood outflow so that your erection lasts longer.

What causes erectile dysfunction?

Erectile dysfunction is caused by not enough blood flowing into the penis, too much blood flowing out of it, or both. Causes can include aging, diet, high blood pressure, prostate issues, injury, diabetes, obesity and other factors.

What is erectile dysfunction?

Erectile dysfunction, or ED, is the inability to achieve and maintain a firm enough erection for sexual activity. ED is a very common type of sexual dysfunction that affects hundreds of millions of men of all ages. In fact, statistics from the Massachusetts Male Aging Study show that about 52% of men experience erectile dysfunction at some point in life.

orders and Payment
Is Xialla packaged discreetly?

Yes we understand you wanting to keep Xialla private. Xialla arrives in a plain brown envelope and we don't include the name Xialla in the return address.

Does Xialla come in other colours?

For now we exclusively offer a white, semi-translucent device.

My Xialla doesn’t fit right. What can I do?

Don’t lose hope! We will supply you with a new size at no additional cost. If all else fails, we can issue a total refund. Just email help@xialla.com!

How often do I have to reorder the Xialla device?

Xialla can be used multiple times. We recommend using it for 2-4 months before considering a new one for hygienic reasons.

Is my payment information secure?

We use the Shopify checkout platform, so you can be confident that all of your information is 100% protected.

Can I order a custom size?

Unfortunately, we do not currently have the capacity for custom orders. However, we do offer a variety of sizes to meet different needs. Check out our size guide on the product page to determine what’s most appropriate for you.

Where is my order?

When your order is shipped you can use the link in your order confirmation email to check in on your package at any time. In the event that we're backordered, we'll let you know the status by email.

Can my order be expedited?

Our shipping is fast, with only 2-4 days between clicking “Order” and delivery to your door. As a result, we do not offer expedited shipping at this time.

How can I cancel my order?

We’re sorry to see you go. Email help@xialla.com and we will cancel your order. You will also receive a confirmation email from Shopify shortly after.

What if I order the wrong size?

We will gladly exchange it for the right size at no charge.

What is your refund/return policy?

We offer a total satisfaction refund policy. If Xialla doesn't work for you, or you're not satisfied in any way, just contact us at service@xialla.com and your money will be refunded promptly.

What payment methods are accepted?

We accept Visa, Mastercard, American Express and PayPal.

How do I order adhesive pads? Are the adhesive pads multiple or one-time use?

With your Xialla device order, you receive a starter pak of 10 pads. Each adhesive pad is intended for one-time use. You will be able to order more adhesive pads on the website shortly.